Delivery & Returns

Your item(s) will be dispatched within 3 days after receiving your order. Once your package is on its way to you a confirmation email will be sent to the address provided at the online checkout. Please allow up to 3 working days for delivery once receiving this email. Your order will require a signature on delivery.

Goods will not be dispatched on weekends or bank holidays.

Please note that international orders may be subject to customs and duty taxes on arrival. In this instance Pamela Shiffer is not liable for any such payments.

Royal Mail Signed For 1st Class: £9.95 (aim to deliver next working day)
Royal Mail Signed For 2nd Class: £6.95 (2-3 working days)
UK Express Delivery (Parcelforce express delivery): £11.96 (Guaranteed delivery within two days)
European Delivery: £12.00 (3-5 working days)
International Delivery: £15.00 (5-7 working days)



We hope that you will always be happy with your purchase from Pamela Shiffer. However, should you need to return an item ordered online we are happy to provide a full refund for up to 14 days after receiving your item. Please notify the store via email so we are made aware of the arrival of the goods.

Items can be returned either via post or instore. Refunds will be credited to you via your original method of payment.

In Store

On items purchased in store, we offer a 14 day exchange policy or credit note on non-faulty goods. Credit notes will be valid for 6 months from date of issue. Credit notes are non-transferrable.

All items must be returned unworn and unwashed with its original tags attached and shoes must be returned in their original box. Failure to do this will result in your refund request being rejected and the items will be sent back to you.

We are unable to cover costs for items returned via post, please send the goods by recorded delivery to obtain a proof of postage and tracking number.

Contact us about a refund, email: